MG Road Flagship
Manager workbench
Turn conversation analysis into coaching action.
Loading coaching workspace. Review queue, scorecard evidence, follow-ups, and rep trends are intentionally kept in this operational coaching surface.
Queue items1
High priority1
Open tasks1
Avg rep score3.1/5
Review queue
Manager attention list
| Conversation | Reason | Score | Next action |
|---|---|---|---|
Pending matchBracelets · iPad 02 | Salesperson attribution weakFollow-up missing | 3.1/5 | Correct attribution and assign customer follow-up. |
Conversation evidence
Transcript, clips, and policy checks
Timestamped evidence
- next_steps: Evidence loads here after selecting a processed conversation.
Policy findings
- No open items
Audio clips
- No open items
Outcome linkage
- billing_handoff · open
Interaction analytics
Talk/listen coaching signals
Salesperson talk
52% of measured speech
Customer talk
48% of measured speech
Questions asked
2 salesperson · 1 customer
Flow signals
0 silence gaps · 0 overlaps
Scorecards
Active rubric templates
Showroom Consultation Quality
active · 2026.05 · 3 criteria
Scorecard builder
Create a tenant draft, add versioned criteria through the API workflow, and publish when calibrated.
Rep performance
Salesperson coaching trends
Pending match1 conversations · 52% talk · 2 q/convo
3.1/5Action loops
Coaching tasks and follow-ups
Coaching tasks
- high: Coach on follow-up clarity · open
Follow-ups
- high: Send bracelet quote and similar options · assigned
Voice enrollment
1 active or pending salesperson voice reference(s).
- Pending salesperson sample · pending
Manager overrides
- No open items
Calibration
- next_steps: 3 → 4 (1)
Training library
Best-practice clips
Clear product explanation exampleproduct_fit · store · draft
Clip